Store Policies

Shipping Policy 🤍

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We’re so grateful you chose to order from Burning Pages® — every shipment truly means the world to our small, family-run business.

We take great care in packing and sending your order and always aim to fulfill and ship orders in a timely manner. Processing times may vary slightly depending on order volume, new releases, or events, but we promise your order is handled thoughtfully and with intention.

Once your package has been dropped off with the carrier and a shipping confirmation has been sent, responsibility for the shipment transfers to the carrier. At that point, Burning Pages® is not liable for delays, lost packages, or damage that may occur in transit.

That said, we’re still human — and we’re always happy to help where we can. If something goes wrong during shipping, we encourage you to reach out to the carrier directly using your tracking information. If you need guidance navigating that process, we’re happy to point you in the right direction.

Because we’re a small, family-run business, we truly appreciate your patience and understanding, especially during busy seasons, holidays, and major releases. Your support allows us to continue curating the books you love and creating the community we care so deeply about.

Order Cancellations & Restocking Fee 🤍

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We understand that plans change, and we always aim to be as fair and transparent as possible.

For online orders that are canceled, the following applies:

  • Same-day cancellations (within 24 hours of purchase):
    Eligible for a full refund minus a $5 flat restocking fee.

  • Cancellations after 24 hours:
    Eligible for a refund minus a $5 restocking fee, as long as the order has not been processed, prepared for pickup, or shipped.

  • Orders that have already been processed, prepared, or shipped:
    Are no longer eligible for cancellation or refund.

The $5 restocking fee helps cover non-recoverable costs such as payment processing, administrative time, and inventory handling — especially for titles ordered or reserved specifically for you.

Because we’re a small, independent bookstore, these policies allow us to operate sustainably while continuing to support authors, publishers, and the community we care so deeply about.

Event Ticket Policy 🤍

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We’re so excited to host events that bring readers together in real life — thank you for being part of that magic.

All event tickets are non-refundable. Because our events are thoughtfully planned with limited capacity, guest speakers, and intentional details, we’re unable to offer refunds or credits once a ticket has been purchased.

Every attendee must have their own ticket, regardless of age or relationship to the purchaser. This helps us ensure a comfortable, safe, and enjoyable experience for everyone in attendance.

Unless otherwise stated, events are 18+. Any exceptions will be clearly noted in the event description.

No physical tickets are required. Your email receipt or order confirmation serves as your proof of purchase and may be requested at check-in.

If you’re unable to attend, you’re welcome to reach out to us to try to resell your ticket. We may accept requests up to one week before the event, no later, and we cannot guarantee a resale.

In-Store Pickup Policy 🤍

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We love offering in-store pickup and can’t wait for you to come grab your next read in person.

Once your order is ready, we’ll send you a text notification letting you know it’s available for pickup at the shop. From that point, your order will be held for 48 hours.

Because our space is limited and many of our items are ordered or stocked intentionally, we’re unable to hold in-store pickup orders beyond 48 hours unless prior arrangements are made with us in advance. If you know you’ll need a little extra time, just reach out — we’re always happy to communicate and work with you when we can.

Orders that are not picked up within the 48-hour window (and without prior arrangements) will be returned to inventory. Refunds or store credits are not issued for unclaimed pickup orders. This helps us keep our shelves moving, support authors and publishers, and continue offering thoughtfully curated books to our community.

If something unexpected comes up, please don’t hesitate to reach out as soon as possible. We truly value communication and appreciate you helping us make in-store pickup smooth and sustainable for everyone.

Return Policy 🤍

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Because we’re a small, independent bookstore, we do not offer money-back refunds.

In limited cases, store credit may be issued if merchandise is returned within 7 days of purchase and is in the same new, perfect condition as when it was purchased. This means the item must be unread, unused, unmarked, and free from damage.

To help preserve the quality and integrity of our new book stock, and to ensure returned items truly remain unread, each customer is eligible for one returnable book purchase within a 6-month period. All return condition assessments are made at our discretion.

This policy also allows our expert booksellers to do what they do best — help you find the right read the first time. We’re always happy to offer thoughtful recommendations, talk through tropes, vibes, spice levels, or authors you love before you check out.

Certain items may be excluded from returns, including but not limited to:

  • Sale or discounted items

  • Event tickets

  • Special orders or preorders

We care deeply about your experience and always want you to love what you bring home. While store credit cannot be guaranteed in every situation, your feedback is always welcome and helps shape our curation and recommendations.